You are here:  >   > 
Cymraeg
Sign up to our e-Newsletter for news & offers

Frequently Asked Questions

When will I receive my order?

We aim to deliver your order within 4 working days to the UK, 7 working days to the EU and 10 workings days outside the EU.

I have changed my mind and wish to cancel my order.

If you would like to cancel your order before it has been dispatched please email shop@museumwales.ac.uk. We will then issue a full refund.

Can I return my order?

If you have changed your mind and would like to return your order please email us at shop@museumwales.ac.uk. Goods can be returned in original condition within 14 working days for a refund. Please return goods to National Museums & Galleries of Wales Enterprises Limited, Cathays Park, Cardiff CF10 3NP.

What do I do if my order arrives damaged or faulty?

We will take great care to make sure your order arrives safely, however if your order is damaged we will send a replacement or issue a full refund.

Do I need a PayPal account to order from you?

No. After clicking ‘Place my order’ please then click on ‘Pay with a debit or credit card’ to complete your order.

Can I order over the phone?

Please call us on 02920 573177 (Tues-Fri 10am-5pm) to order by phone.

How do I use a promotional code?

After clicking ‘checkout’ and selecting your country, enter the promotional code in the box provided. The discount will then be applied.

Do you deliver to addresses outside the UK?

Yes. For a full list of postal rates please click here.