Booking Information

Making a booking

All schools and groups must book in advance.

Phone (029) 2057 3424 to book. (Mon-Fri 9.00am – 4.00pm). We recommend that you allow at least 3 hours for your visit.

Once a booking has been made, you will be sent a written confirmation. Please check this carefully.

Cancellation

If circumstances change, please contact the learning team immediately, so that your place can be allocated to another group. Cancellations with less than a weeks notice – may incur a £50 administration charge.

Charges for facilitated sessions

There is a charge for curriculum focused sessions led by Museum staff. There are four different prices (excluding VAT):

  • for sessions of up to 1 hour for up to 15 pupils - £27
  • for sessions of up to 1 hour for up to 35 pupils - £42
  • for sessions of up to half a day for up to 15 pupils - £47
  • for sessions of up to half a day for up to 15 pupils - £77

If your school is recognised by the government as having more than 20% of pupils in receipt of free school meals, according to the latest figures, there will be no charge for sessions. Special Educational Needs and Pupil Referral Unit groups are also eligible for free sessions.

We will send an invoice to your school after your visit. You must still pay if you cancel later than 10am on the day before or are late on the day and miss your session. Prices exclude VAT but most schools can claim this back.

No charges for the following schools:

  • Schools in Wales with more than 20% free school meals take-up (according to latest Welsh Government figures).
  • Special Educational Needs groups.
  • Pupil Referral Units.
  • Please have the following information available when booking.

    • Name of your school / organisation
    • Address
    • Postcode
    • Phone number
    • Contact email address
    • Name of the teacher / group leader
    • Number of students
    • Age Range
    • Number of Staff
    • Which buildings you would like to visit? Please note certain buildings cannot be visited without advance booking.
    • Which museum-led activities you would like to book?
    • Do you want to visit a special exhibition
    • Do you want to book a space for lunch?

    Opening Times

    Open seven days a week and most public holidays, between 10am – 5pm. Please note that the education booking office is closed on weekends and bank holidays.

    Health and Safety

    You will find health and safety information to help you complete your risk assessment here [PDF].

    All groups of sixteen years or under must be supervised at all times.

    Adult/child ratios:

    • Under 7’s - 1 teacher for every 5 children.
    • Primary – 1 leader for every 10 children.
    • Secondary – 1 leader for every 15 children.

    Visiting

    Coaches can park outside the front entrance of the museum. For directions and transport links click here.

    Disabled Access

    Most of the site can be visited in a wheelchair, but access to some historic buildings may be difficult. The terrain is steep in places on the Castle side of the Museum and may prove difficult. A number of wheelchairs can be borrowed at the main entrance. During the summer months a land train runs from end of the site to the other at regular intervals.

    An access guide is available here.

    Suitable clothing

    Visitors will be outdoors during most of their time at the Museum, so please bring appropriate clothing for all types of weather. Paths can be muddy in winter – please bring appropriate footwear.

    On arrival

    Museum staff will be present at the main entrance to welcome you. They will confirm the details of your visit and answer any questions that you may have. We will need to know the exact number of visitors in your group.

    Extreme care should be taken when crossing the car park. Groups should remain on the bus until the group leader has signed in – if possible.

    Food and drink

    Under cover. There is an undercover eating area available. Twenty-minute slots are available for groups of up to sixty at a time. These slots are allocated as groups arrive at the Museum and cannot be booked in advance.

    Out-door. There are outdoor picnic areas available. Please ask a Museum Assistant for directions.

    Restaurant & cafes. Contact the restaurant in advance to book food packs or for details of the school menu. Tel: (029) 2057 3414.

    Self-service restaurant (11.00-3.00) and Café Bardi (10.00-4.30). There are traditional style tea rooms above Gwalia Stores (open spring/summer) and in St Fagans Castle (open summer only).

    Toilets

    The main toilet block is near the front entrance. There are other toilets near St Fagans Castle, the Oakdale Workmen’s Institute. Disabled toilet facilities can be found at the main entrance; Oakdale Workmen’s Institute and near Rhyd-y-Car Cottages.

    Changing Places Unit

    A 'Changing Places Unit' is available at the Museum which includes an electronic bed and hoist in addition to a toilet. The unit can be accessed using a 'radar' key, which can be requested from the Main entrance.

    Map

    There are several static maps thorough the site or you can purchase one for 30p at the main entrance.

    Space for Coats and Bags

    Large lockable cupboards are available for you to leave your coats and bags.

    Photography

    Flash photography can damage sensitive materials and so no photography is allowed in the Galleries or in St Fagans Castle.

    Mobile phones

    As a courtesy to other visitors, please do not use your mobile phone when in the Galleries.

    Museum Shop

    The shop sells a wide range of products such as small toys, books and postcards. Please help with supervision by ensuring that small numbers visit at any one time. To save time during your visit, you can contact the shop in advance on (029) 20 57 3412 to arrange for set-price goodie bags to be prepared for your group.

    Museum guidelines

    We ask that all children and young people under the age of 16 be supervised at all times.

    Please do not run in the Galleries, and take care when walking up and down the stairs.

    Visitors should not touch or feed any of the livestock onsite.

    Dogs are allowed outdoors on site, but must be kept on a lead.

    Smoking is not allowed in any of the buildings.

    Preview Visits

    These are available for teachers or group leaders wishing to familiarise themselves with the Museum. Please telephone to make arrangements before-hand if you wish to speak to a member of the Learning team on the day of your preview visit.

    Craftsmen

    Such as the blacksmith, miller, weaver and clog maker demonstrate their work to the public on certain days. If your group has an interest in a particular craft then you should check availability in advance by contacting the learning team.

    First Aid

    If First Aid attention is needed please contact one of the Museum Assistants, who will then summon a trained member of staff.

    Lost Children

    Children separated from their group should inform a Museum Assistant if they are lost. The Museum Assistant will then locate and one of the group leaders.

    Any other Emergency

    In the event of any other emergency please contact a Museum Assistant.