Booking and Cancelling

All visits must be booked in advance. Cancellations received later than 10am on the day before a booking and groups that are late on the day and miss their session must still pay the full session price. If you cancel or amend your booking you may be charged a £25 admin fee.​ Please contact the learning team as early as possible if your circumstances change so that your place can be allocated to another group.

No charges for the following schools:

  • Schools in Wales with more than 20% free school meals take-up (according to latest Welsh Government figures).
  • Special Educational Needs groups.
  • Pupil Referral Units.
  • Please have the following information available when booking:

    • Name of your school / organisation
    • Address
    • Postcode
    • Phone number
    • Contact email address
    • Name of the teacher / group leader
    • Number of students
    • Age Range
    • Number of Staff
    • Which galleries you would like to visit?
    • Which museum led activities you would like to book? (link to section about our sessions)
    • Do you want to visit a special exhibition?
    • Do you want to book a space for lunch?

    Opening Times

    Tuesday – Sunday, 10am – 5pm.

    Please note that the education booking office is closed on weekends and bank holidays.

    Health and Safety

    You will find health and safety information to help you complete your risk assessment here.

    Visiting

    Coaches can drop and collect groups outside the front entrance of the museum. Click here for directions and transport links.

    Disabled Access

    An access guide is available here.

    On arrival

    Please sign in as a group leader at the Reception Desk and bring your confirmation of booking with you. You will be met in the Main Hall for any pre-booked sessions.

    Lunch Room

    A space for eating packed lunches in the Clore Meeting Place is available by prior booking, for groups of up to 60 at a time. Space is allocated in 30 minutes slots. We ask that all groups take their rubbish away to be recycled.

    Space for Coats and Bags

    Large lockable cupboards are available for you to leave your coats and bags.

    No photography symbol

    Photography

    Photography for personal use is allowed except where this symbol is displayed.

    We ask all visitors who take photographs to sign a form at the admission desk.

    Mobile phones

    As a courtesy to other visitors, please do not use your mobile phone when in the Galleries.

    Museum Shop

    The shop sells a wide range of products such as small toys, books and postcards. Please help with supervision by ensuring that small numbers visit at any one time.

    Museum guidelines

    We ask that all children and young people under the age of 14 be supervised at all times.

    Please do not run in the Galleries, and take care when walking up and down the stairs.

    Please do not touch objects, specimens or paintings and avoid leaving fingerprints on the glass cases. You are invited to touch rocks and minerals in the Evolution of Wales Galleries, and the Clore Discovery Centre is dedicated to handling and accessing objects and specimens.

    Preview Visits

    These are available for teachers or group leaders wishing to familiarise themselves with National Museum Cardiff. Please telephone to make arrangements before-hand if you wish to speak to a member of the Learning team on the day of your preview visit.

    Display changes

    If you are visiting to see specific works of art, specimens or artefacts, please check they are on display. Conservation needs, loans and redisplay lead to changes of display.

    Fire

    An alarm will sound in the event of a fire. On hearing the alarm your group should evacuate the building by following the signs to the nearest fire exit. You will receive instructions from the Museum Assistants.

    First Aid

    If First Aid attention is needed please contact one of the Museum Assistants, who will then summon a trained member of staff.

    Lost Children

    Children separated from their group should inform a Museum Assistant if they are lost. The Museum Assistant will contact the group and arrange for the missing child to be escorted to the Main Hall where they can be collected by an adult from the group.

    Any other Emergency

    In the event of any other emergency please contact a Museum Assistant.

    Child protection policy

    The museums child protection policy is available here.

    Drawing in the Galleries

    Drawing is allowed in all of the galleries. Please be aware however that works of art can easily be damaged. To minimize this happening please follow these guidelines.

    • Please don’t touch any of the paintings or objects.
    • Keep all drawing boards and art materials away from the walls, objects and the works of art.
    • Do not use fixatives or spray adhesives in any of the galleries.
    • The following materials can be used in the galleries – colouring pencils, wax crayons, oil pastels, drawing pencils, graphite sticks, glue sticks (e.g. pritt) and collage materials (e.g. coloured papers, scissors, string etc.)
    • If you are using paints, charcoal and pastels please provide your own floor protection. We suggest that only art students and adults use these materials in the galleries.