Yesterday's visit to the Brooklyn Museum gave us much food for thought. We met with Nicole, who works within the exhibition department. They are finding effective ways of interpreting the collections without affecting the integrity of the exhibition. Projects like 'Graffiti' have been very popular within the community, as they have been incorporating social networking tools like Flickr.
Policing the comments must be quite hard work, but ultimately worth it. The online community they have built up is an important contact point for the Museum, and they are careful not to abuse this trust with too much marketing.