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Booking Information

Making a booking

We ask that all school groups pre-book their visit. Please contact the Education Officer if you would like more information, to discuss other ways of using the museum or to book a visit. Tel 02920 573070.

Once a booking has been made, we will send you written confirmation of your booking and information on planning your visit.

Please note we are closed Mondays from 1 October to 31 March.

Free facilitated sessions

Entry and all activities are FREE thanks to the support of the Welsh Government.

Please have the following information available when booking.

Opening Times

April–September: 10am–5pm, daily;

October–March: 10am–5pm, Tues–Sat

Health and Safety

You will find health and safety information to help you complete your risk assessment here.

All groups of sixteen years or under must be supervised at all times.

Adult/child ratios:

The above ratios are suggested by the DFES. Group leaders should assess the risks and consider an appropriate safe supervision level for their group.


If you are coming by coach, please enter the first car park to offload and then continue over the bridge to the large car park where there is ample parking space. Upon arrival at the Museum, pupils should remain seated on the bus while the group leader signs in at the Welcome Desk. Coats and bags may then be left in the schools cloakroom and you may proceed with your visit as arranged.

If your party is going to be late arriving please call and notify us on 02920 573070.

Facilities for visitors with Special Needs

The National Wool Museum makes every effort to accommodate the requirements of visitors with special needs. Please contact us in advance to clarify what provision can be made.

Physical Mobility

Hearing Impaired

Visually Impaired

Learning Difficulties



Our Access Guide is available here or by phoning 02920 573070.

Suitable clothing

Most of the visit will be indoors. However if you wish to follow the Village Trail please bring appropriate clothing for all types of weather.

On arrival

Staff will be present at the main entrance to the Museum to welcome you. They will confirm the details of your visit and answer any questions that you may have. We will need to know the exact number of visitors in your group.

Food and drink

A lunchtime slot is allocated as part of the visit timetable. A suitable room or space within the Museum will be provided for groups to eat lunch. In fine weather lunch may be eaten in the garden. Please take all rubbish with you. Please note that no eating or drinking is allowed in the Museum.


There is a unisex disabled access toilet in the Museum and in Search Engine, the Museum's education block. There are male and female toilets in the Museum and in the Education block that are suitable for children. There are baby changing facilities in the male and female toilets in the Museum and in the disabled toilet in the Education block.


A map can be accessed from the reception desk at the Museum.

Space for Coats and Bags

Groups will be allocated a space for coats and bags upon arrival.


Visitors are permitted to take photographs for personal use throughout the course of the visit. We ask all visitors who take photographs to sign a form at the admission desk.

Mobile phones

As a courtesy to other visitors, please do not use your mobile phone when in the Galleries.

Museum Shop

The shop sells a wide range of products such as small toys, books and postcards. Please help with supervision by ensuring that no more than 6 children

Museum guidelines

We ask that all children and young people under the age of 16 be supervised at all times.

Smoking is not allowed in any of the buildings.

Preview Visits

These are available for teachers or group leaders wishing to familiarise themselves with the Museum. Please telephone to make arrangements before-hand if you wish to speak to a member of the Learning team on the day of your preview visit.

First Aid and Medical Needs

If First Aid attention is needed please contact one of the Museum Assistants or facilitators, who will then summon a trained member of staff.

Group leaders should contact the Education team if any member of the group has any specific medical needs.


An alarm will sound in the event of a fire. On hearing the alarm your group should evacuate the building by following the signs to the nearest fire exit. You will receive instructions from members of staff.

Lost Children

Please advise children separated from their group to inform a member of staff if they are lost.

Child protection policy

The museums child protection policy is available here