Booking and Cancelling
All visits must be booked in advance. Cancellations received later than 10am on the day before a booking and groups that are late on the day and miss their session must still pay the full session price. If you cancel or amend your booking you may be charged a £25 admin fee. Please contact the learning team as early as possible if your circumstances change so that your place can be allocated to another group.
Free facilitated sessions
Entry and all activities are FREE thanks to the support of the Welsh Government.
Please have the following information available when booking.
- Name of your school / organisation
- Phone number
- Contact email address
- Name of the teacher / group leader
- Number of students
- Age Range
- Number of Staff
- Number of Pupils with Special Educational Needs
April–September: 10am–5pm, daily;
October–March: 10am–5pm, Tues–Sat
Health and Safety
All groups of sixteen years or under must be supervised at all times.
- Ages 5 – 8yrs – 1 adult : 6 children
- Ages 8 – 11yrs – 1 adult : 10/15 children
- 11yrs + - 1 adult : 15/20 children
The above ratios are suggested by the DFES. Group leaders should assess the risks and consider an appropriate safe supervision level for their group.
If you are coming by coach, please enter the first car park to offload and then continue over the bridge to the large car park where there is ample parking space. Upon arrival at the Museum, pupils should remain seated on the bus while the group leader signs in at the Welcome Desk. Coats and bags may then be left in the schools cloakroom and you may proceed with your visit as arranged.
If your party is going to be late arriving please call and notify us on 02920 573070.
Facilities for visitors with Special Needs
The National Wool Museum makes every effort to accommodate the requirements of visitors with special needs. Please contact us in advance to clarify what provision can be made.
- There are 4 designated disabled parking bays located in the carpark, before crossing the bridge.
- Buses and coaches are requested to deposit passengers in the first car park.
- From the car park there are flat paved routes into the museum which can easily be used by all visitors. However, please note that there is a downward slope from the road to the museum entrance and that there is a grassed expanse between the overflow carpark and the entrance.
- Two wheelchairs are available on request in the shop. The chairs are allocated on a first come first served basis and cannot be pre-booked, although any advanced requests will be considered.
- Seating is available at various locations throughout the museum. Please ask any member of staff if you require seating at any other location.
- There is a lift to the first floor in the main building.
- A stair lift is available in the Weaving Shed to view Melin Teifi at work.
- The galleries and exhibits have a good standard of written material to support the collections.
- Visual interpretation of the main exhibition theme is clearly displayed.
- A number of museum displays have audio interpretation and there is use of ambient sound in some galleries.
- Some of the galleries have low light levels for conservation reasons, but walkways and text panels are clearly illuminated.
- Groups and individuals are welcome and activities are available if pre-booked.
- The museum's café and shop are accessible to wheelchair users.
- Toilet facilities for the disabled are located off the main reception building and in the Resource and Collections Centre.
- Baby changing facilities are provided in the male and female toilet in the Museum and in the disabled toilet in the Education block.
- Aid dogs are welcomed into all areas of the site.
- Water bowls are available on request from the café.
- All dogs must leave the premises to relieve themselves. Staff will advise on request.
Our Access Guide is available here or by phoning 02920 573070.
Most of the visit will be indoors. However if you wish to follow the Village Trail please bring appropriate clothing for all types of weather.
Staff will be present at the main entrance to the Museum to welcome you. They will confirm the details of your visit and answer any questions that you may have. We will need to know the exact number of visitors in your group.
Food and drink
A lunchtime slot is allocated as part of the visit timetable. A suitable room or space within the Museum will be provided for groups to eat lunch. In fine weather lunch may be eaten in the garden. Please take all rubbish with you. Please note that no eating or drinking is allowed in the Museum.
There is a unisex disabled access toilet in the Museum and in Search Engine, the Museum's education block. There are male and female toilets in the Museum and in the Education block that are suitable for children. There are baby changing facilities in the male and female toilets in the Museum and in the disabled toilet in the Education block.
A map can be accessed from the reception desk at the Museum.
Space for Coats and BagsGroups will be allocated a space for coats and bags upon arrival.
Visitors are permitted to take photographs for personal use throughout the course of the visit. We ask all visitors who take photographs to sign a form at the admission desk.
As a courtesy to other visitors, please do not use your mobile phone when in the Galleries.
The shop sells a wide range of products such as small toys, books and postcards. Please help with supervision by ensuring that no more than 6 children
We ask that all children and young people under the age of 16 be supervised at all times.
Smoking is not allowed in any of the buildings.
These are available for teachers or group leaders wishing to familiarise themselves with the Museum. Please telephone to make arrangements before-hand if you wish to speak to a member of the Learning team on the day of your preview visit.
First Aid and Medical Needs
If First Aid attention is needed please contact one of the Museum Assistants or facilitators, who will then summon a trained member of staff.
Group leaders should contact the Education team if any member of the group has any specific medical needs.
An alarm will sound in the event of a fire. On hearing the alarm your group should evacuate the building by following the signs to the nearest fire exit. You will receive instructions from members of staff.
Please advise children separated from their group to inform a member of staff if they are lost.
Child protection policy
The museums child protection policy is available here